Total Quality Management

Total Quality Management TQM is a philosophy of guidance driven by the constant attainment of customer ecstasy through continuous improvement of all organizational processes, including employee participation, teamwork, and leadership.

there are five key principles: -MANAGEMENT COMMITMENT 1) Plan (drive direct) 2) Do (deploy, support, and participate) 3) Check (review) 4) Act (recognize, communicate, revise) -EMPLOYEE EMPOWERMENT 1) Training 2) Suggestive proposal 3) Measurement + Recognition 4) faithfulness Teams -FACT BASED DECISION reservation 1) Statistical process control 2) Team oriented hassle solving (TOPS) -CONTINOUS IMPROVEMENT 1) Systematic measurement + focus 2) Excellence Teams 3) Cross-functional process management 4) Attain, maintain, + improve standards -CUSTOMER FOCUS 1) Supplier coalition 2) Service relationship with internal customers 3) Never compromise tone of voice 4) Customer driven standards ...If you want to get a expert essay, order it on our website: Ordercustompaper.com

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