It Services Customer Satisfaction Survey

EXECUTIVE SUMMARY BACKGROUND: The IT assistant Management unit was setup in 2008 as set about of efforts to improve the IT armed service conservation and Support function. The unit is creditworthy for the day-to-day management of IT pay heed across company and the port wine between IT and the transmit. A photographic print component of our Continuous answer Improvement Process (CSIP) is the accounting entry of a customer bliss index by tune unit. Hence surveying our customers to scram feedback on their perception of our self-seeking delivery go forth be an ongoing activity. Feedback from the surveys on the enormous run will clear input into future point of IT goes to upgrade deliver admit for purpose services making IMT service provider of cream to its internal business customers. scan OBJECTIVES: ? IT Customer Channel of taste sensation for contacting IT. ? To measure Service Desk commonplace presentation in the hobby areas. o Call receipt o component competency o Professionalism o Effectiveness of Request Management. o feel Good factor ? To line areas of strength and weaknesses in the IT Service Desk function payoff SUMMARY: A total of 166 responses were received deep down 3 weeks of publishing the survey.

charm chart below for equipment failure of response by location. LEARNINGS: 1. mobilize is still the key favorite(a) channel for IT customers to contact IT. 2. on that point is a low take knowingness of service foretaste in among our business customers, oer 14% of the sample nation responded in the negative to research on knowledge of SLA. 3. thither is a broad consensus on the knowledge of the Service Desk Agent, it is perceived to be high. 4. For every 2.5 calls received, 1.5 necessary a site visit, further analysis is required to transform this situation. 5. callable to the low due date of the problem solving process in IT, it is non surprise that the root causes of issues are not supply back to customers. This will be...If you want to get a near essay, order it on our website: Ordercustompaper.com

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