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Training Development EssayAt McDonalds they have teaching that will gather the managers for example they offer courses to the applicants. For the first 18 weeks, they will build foundations for their entire c arer. Amongst other things, they will light upon how to prepare food, master the equipment, develop their serving ability and learn how to motivate a team up. When you done advantageously enough they will graduate to 2nd dish out manager and receive more teaching and cognise from other managers, helping them gain more info on how to run a store of their own. As well as ensureing raising courses, they will be asked to do some self-study and complete computer-based training programs, these will help them build knowledge ab break through people development, cash control etc. once they have succeeded the program they will then move up to 1st assistant manager where they are able to run a store of their own. There is a session where all the managers have to attend t o its called the Nuts and Balls Integrations Teams NABIT. This is where they get informed about new products, new rules and new promotions it is their responsibility to pass that information on to their staff back at their stores.Shift ManagerRoles Responsibilities The responsibility of the shift manager is to turn the Quality Service Cleanliness Value principles to the rest of the staff. The principles help the store to meet the requirements of the customers and therefore it is the shift managers caper to explain them to the staff. He is also in charge of the shifts and giving the shifts to the employees, making sure that they have expertness in charge of each equipment. He also needs to rotate his crewmembers in crop for them to dwell each department therefore they wouldnt have to rely on an individual. Hes responsible for training the employees as well, McDonalds purpose the buddy system, this system helps the employee understand how to use certain things by following put s from an experienced employee, hence the rule book buddy. Its his responsibility to put untrained workers on a buddy system.The shift manager is expected to process the floor properly and spread the work within teams, giving the team leaders the orders on how/what to unravel in the store. You could say that the shift manager is the right-hand man of the store manager because he is loss on a lot of delegation. Motivation The shift manager on our visit explained that he is generally motivated by the fact that he is able to progress to become a 2nd assistant manager.You could say promotion is his essential motivating factor and McDonalds therefore have training programmes in order to meet those needs. However, he has stated that money also plays a huge part in his want factors. He claims that bonuses, payroll increase etc motivates him as an individual. The shift manager at the McDonalds has a lot of diametric motivating factors and one of them was money, which related back to the motivation theory of Taylor who suggested that money drives people working in a firm. However, he also claimed that he always looks forward to move up a bearing and enhance new skills and knowledge, which also could be related to theory of Maslow, who suggested the Hierarchy, meeting the needs of the employees by stages.Qualities As a shift manager, you would be expected to have certain amount of qualities including, flexibility, cooperative, experience, sympathetic, motivated, enthusiastic, optimistic, consistent and a nose out of hospitality. These are very important qualities to have to gain the position at the store. The important one is to be able to give commands to teams and being able to meet daily objectives and communicating with each team. Spreading out the stronger characters with the weaker ones and balancing the strengths of the teams. According to crewmembers I have caught up with, stated that they usually spread their workers and each team would have an experie nced worker and some new workers.Training and DevelopmentThe shift manager has training and its both on and off the job training. He follows a course provided by McDonalds in order to enhance new skills and knowledge on how to run a business by their own. This will help them move up and open up a store of their own if success shows. They receive computer-based programs of training to take home and do some self-study at the same time they receive training on the job where they get to experience some of the managerial work with other experienced managers.